Return & Refund Policy

At Zoytoy, customer satisfaction is our top priority. We are committed to providing quality products and a smooth shopping experience. This Return & Refund Policy explains the conditions, eligibility, and process for returns, exchanges, refunds, and cancellations.

Return Eligibility

We accept eligible return requests within 7 days from the date your order is delivered.

To be eligible for a return, the product must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition.
  • Include all original tags, labels, and packaging.
  • Be free from stains, odors, damage, or alterations.
  • Be accompanied by the original order confirmation or proof of purchase.

Products that do not meet these conditions may not qualify for a return or refund.

How to Request a Return

To initiate a return, please contact our customer support team within 7 days of delivery.

Please provide:

  • Full Name
  • Order Number
  • Registered Email Address or Phone Number
  • Product Name
  • Reason for Return
  • Clear photographs of the product (if applicable)

Email: zoytoy111@gmail.com

Phone: +91 8849581787

Please do not send any product back without receiving return authorization and instructions from our support team.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products marked as Final Sale or Non-Returnable
  • Customized or personalized products
  • Gift Cards
  • Used or worn products
  • Washed garments
  • Products damaged due to customer misuse
  • Altered products
  • Products returned without original tags
  • Products returned after the return period has expired

Additional product-specific restrictions may apply as mentioned on the product page.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Clear photos of the product
  • Photos of the outer packaging

After reviewing your request, we may offer one of the following solutions:

  • Replacement
  • Exchange
  • Full Refund
  • Partial Refund (where applicable)

The final resolution will depend on the nature of the issue and product availability.

Exchanges

Eligible products may be exchanged for another size or available variant, subject to stock availability.

Exchange requests must be submitted within 7 days of delivery.

If the requested size or variant is unavailable, we may offer an alternative product or process a refund where applicable.

Return Shipping Charges

If the return is approved because of a damaged, defective, or incorrect product supplied by Zoytoy, we may arrange or cover the return shipping cost.

For all other approved returns or exchanges, return shipping and reshipping charges may be the customer's responsibility.

Any applicable charges will be communicated before processing the return.

Inspection of Returned Products

All returned products are inspected upon receipt.

We verify:

  • Product condition
  • Signs of use
  • Original tags and labels
  • Packaging
  • Return eligibility

Refunds or exchanges will be processed only after the returned product passes inspection.

Refund Process

Once your returned product has been received and approved, your refund will be processed to your original payment method.

Approved refunds are generally completed within 5–10 business days.

The actual time required for the amount to reflect in your account depends on your bank or payment provider.

Cash on Delivery (COD) Orders

For eligible Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another approved refund method.

Our customer support team will contact you if additional information is required.

Order Cancellation

Orders may be cancelled before they are dispatched.

If you wish to cancel your order, please contact us immediately.

Once an order has been shipped, cancellation may not be possible, and the order will instead be handled according to this Return & Refund Policy.

Late or Missing Refunds

If you have not received your approved refund:

  1. Check your bank account.
  2. Contact your bank or payment provider.
  3. If the issue persists, contact our customer support team with your order details.

We will assist you in tracking your refund status.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.

Zoytoy

Owner: Poonam Sanu

Website: zoytoy.shop

Email: zoytoy111@gmail.com

Phone: +91 8849581787

Business Address:

121, Mahavirdham-1
Near Satadhar Chowkdi
Amroli
Surat, Gujarat – 394107
India