Shipping Policy

Thank you for shopping with Zoytoy. We are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains our order processing, shipping timelines, delivery methods, and other important shipping information.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed from Monday to Saturday, excluding Sundays and public holidays.
  • During sales, festive seasons, or periods of high order volume, processing times may be slightly longer.

Shipping Coverage

Zoytoy currently ships to serviceable locations across India.

Delivery availability depends on your PIN code and our courier partners.

Estimated Delivery Time

After dispatch, estimated delivery times are:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary due to:

  • Courier partner delays
  • Weather conditions
  • Public holidays
  • Government regulations
  • Natural disasters
  • High order volumes
  • Remote delivery locations
  • Other unforeseen circumstances beyond our control

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Shipping costs may vary depending on:

  • Delivery location
  • Order value
  • Product weight and dimensions
  • Shipping method selected

Any applicable Free Shipping offers will be clearly displayed during checkout.

Order Tracking

Once your order has been dispatched, you will receive shipment details via your registered email address or mobile number.

Tracking information generally includes:

  • Courier Partner Name
  • Tracking Number
  • Shipment Status
  • Estimated Delivery Date

Tracking updates may take several hours after dispatch to become available.

Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed because:

  • The customer is unavailable
  • The shipping address is incorrect or incomplete
  • The shipment is refused

the package may be returned to us.

Additional shipping charges may apply if reshipment is requested.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Please verify your:

  • Full Name
  • Mobile Number
  • House/Flat Number
  • Street Address
  • City
  • State
  • PIN Code

Orders delayed or returned due to incorrect customer information may require additional shipping charges for redelivery.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Clear photographs of the damaged product
  • Photos of the outer packaging

Our support team will investigate the issue and provide an appropriate resolution.

Order Changes & Cancellation

If you need to modify your shipping address or cancel your order, please contact us immediately.

Once an order has been processed or dispatched, modifications or cancellations may not be possible.

Approved returns or refunds after dispatch will be handled according to our Return & Refund Policy.

Contact Us

For any shipping-related questions or concerns, please contact us.

Zoytoy

Owner: Poonam Sanu

Website: zoytoy.shop

Email: zoytoy111@gmail.com

Phone: +91 8849581787

Business Address:

121, Mahavirdham-1
Near Satadhar Chowkdi
Amroli
Surat, Gujarat – 394107
India